At Heritage Music we not only understand the need to get your goods to you as efficiently as possible but also the importance of informing our customers of what to expect prior to placing an order.
All orders with a total value of over £175.00 ordered on-line for delivery to a UK mainland address are sent carriage free.
Where multiple items are ordered the charge is calculated based on the combined weight/volumetric weight of the items purchased. The total shipping charge is clearly stated at checkout prior to a proceeding to payment..
Due to the complex nature of parcel delivery and the multiple tiers the Royal Mail now has, Heritage Music reserve the right to charge extra shipping if it is found that the quoted price is totally inappropriate.
UK mainland Delivery
We offer Free UK Mainland Shipping on all on-line orders over £175 (inc vat). For orders under this value, the postage charge is worked out on a combination of weights of the items and charged accordingly. We aim to ship all of our orders within 48 hours of receipt (excluding weekends). Orders placed on a Saturday, Sunday or Bank Holiday will be shipped the next working day. An e-mail will be sent as soon as you order is ‘picked up’ and then again on dispatch.
You will be notified as soon as possible should we be unable to dispatch all items and what the expected delay will be.
Smaller parcels are sent via Royal Mail which generally arrives within 1-3 working days. Due to the high occurrence of parcels ‘not arriving’ we now send all parcels worth over £30 by tracked delivery.
Larger items are sent by TNT 24 hour delivery. If you are not in when they attempt delivery they will leave a card to arrange the delivery for another day. Alternatively, you can arrange to collect this from your local depot. They will make three attempts before returning the parcel to us. If this is the case we will have to charge you for a re-delivery.
Items which cannot go by TNT for example an upright piano we will quote and arrange on a case by case basis.
Offshore/Channel Islands, Scottish Highlands and Northern Ireland
Our website cannot unfortunately distinguish when a UK postcode is located in Northern Ireland, in the Scottish Highlands or one of the offshore/Channel islands. Postage by Royal Mail to these areas is unaffected but Caswells reserve the right to request payment of further carriage charges for large items where we are charged a surcharge by our suppliers to these areas.
Given the diverse sizes and weight of 2000 products and the incredibly complicated workings of carriers, there may be occasions when the carriage quoted on our website is insufficient and we reserve the right to request a further payment. If, on the other hand, we find we can ship a lot cheaper than actually paid, we will of course refund the difference